MiPod

This course is a template to build all other courses from

By the end of this module you should gain a better understanding of:

• what it can be like to have autism
• the key facts about autism
• the triad of impairment
• how sensory information can provoke unusual reactions
• how to interact with people with autism

By the end of this module you should gain a better understanding of:

• what it can be like to have autism
• the key facts about autism
• the triad of impairment
• how sensory information can provoke unusual reactions
• how to interact with people with autism

This is a modular package offering an overview of Better Ways of Working, the project and the practice. It offers information, advice and insight for all staff and has a specific element for managers.

It will help you to understand how Better Ways of Working will work for Preston City Council.

This module provides an overview of The Bribery Act 2010 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This module provides an overview of The Bribery Act 2010 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This module provides an overview of The Bribery Act 2011 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This course is aimed at staff who are involved in a Business Process Reengineering project. It is useful for everyone involved to undertake this training so that everyone has the same basic knowledge and understanding. You will be guided through the process by a member of the Service Transformation Team who will have a much more in-depth knowledge of how it should work.

This course is aimed at staff who are involved in a Business Process Reengineering project. It is useful for everyone involved to undertake this training so that everyone has the same basic knowledge and understanding. You will be guided through the process by a member of the Service Transformation Team who will have a much more in-depth knowledge of how it should work.

This course is aimed all those staff who work within catering. It will give them an Induction into the working practices of the section and covers essential information such as Food Hygiene, Licensing Law and Customer Care.

The is a suite of 8 courses which will support and guide you through change management

This module will ensure that staff have the basic knowledge to be able to identify children and young people at risk of child sexual exploitation, and the behaviours of potential offenders.

Whilst there is an appreciation that most Preston City Council staff have limited contact with children/young people in their work. It is still important that you are aware of the risk factors and what can be done to minimise these risks.

This course is a template to build all other courses from

This course has been set up for all staff in the Contact Centre. It pulls together all relevant learning so that it can be easily accessed for Thursday morning training sessions.

You can of course access all the learning that is available on MiPod if you feel there are other areas you wish to develop.

This module is aimed at all staff who have contact with our customers. It will look at the implications of good and poor customer care, the importance of customer service standards, how to deal with customers face-to-face, on the telephone, by letter and by email as well as the importance of taking responsibility for meeting customers' needs. The 3rd module also includes Dealing with Difficult Customers

This module is aimed at all staff who have contact with our customers. It will look at the implications of good and poor customer care, the importance of customer service standards, how to deal with customers face-to-face, on the telephone, by letter and by email as well as the importance of taking responsibility for meeting customers' needs.

Preston City Council's Cyber Security Policy

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course is aimed primarily at those staff who deal directly with the public and therefore may come into contact with people who are deaf or hard of hearing.

It will look at the different types of deafness, the sort of myths that surround deafness and identify the ways in which deaf people communicate.

It will also cover the areas of support available to you as staff who may need to communicate with a deaf person.

This course will look at the different types of deafness, the sort of myths that surround deafness and identify the ways in which deaf people communicate.

It will also cover the areas of support available to you if you need to communicate with a deaf person.

This course is aimed primarily at customer facing staff who may come into contact with angry or difficult customers during the course of their day. It equips staff with the basic tools to calm a hostile situation and try to resolve the problem.

At the end of this module, you will have a better understanding of people with dementia

You will be able to;

• Know what Dementia is
• Know the common types of Dementia
• Know the common signs and symptoms of Dementia
• Begin to understand some of the feelings and experiences people with Dementia may have
• Gain skills and knowledge to help you communicate better with someone with Dementia
• Know what support is available for someone with Dementia