MiPod

This course is a template to build all other courses from

An overview of Children and Adult Safeguarding

By the end of this module you should gain a better understanding of:

• what it can be like to have autism
• the key facts about autism
• the triad of impairment
• how sensory information can provoke unusual reactions
• how to interact with people with autism

This is a modular package offering an overview of Better Ways of Working, the project and the practice. It offers information, advice and insight for all staff and has a specific element for managers.

It will help you to understand how Better Ways of Working will work for Preston City Council.

This module provides an overview of The Bribery Act 2010 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This module provides an overview of The Bribery Act 2011 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This course is aimed at staff who are involved in a Business Process Reengineering project. It is useful for everyone involved to undertake this training so that everyone has the same basic knowledge and understanding. You will be guided through the process by a member of the Service Transformation Team who will have a much more in-depth knowledge of how it should work.

This course is aimed all those staff who work within catering. It will give them an Induction into the working practices of the section and covers essential information such as Food Hygiene, Licensing Law and Customer Care.

This course has been set up for all staff in the Contact Centre. It pulls together all relevant learning so that it can be easily accessed for Thursday morning training sessions.

You can of course access all the learning that is available on MiPod if you feel there are other areas you wish to develop.

This module is aimed at all staff who have contact with our customers. It will look at the implications of good and poor customer care, the importance of customer service standards, how to deal with customers face-to-face, on the telephone, by letter and by email as well as the importance of taking responsibility for meeting customers' needs.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This presentation is a summary of Preston's Data Quality Policy and provides a limited amount of training on the policy. Anyone who is involved in providing or calculating performance information should be aware of these standards.

At the end of this module, you will have a better understanding of people with dementia

You will be able to;

• Know what Dementia is
• Know the common types of Dementia
• Know the common signs and symptoms of Dementia
• Begin to understand some of the feelings and experiences people with Dementia may have
• Gain skills and knowledge to help you communicate better with someone with Dementia
• Know what support is available for someone with Dementia

Welcome to your learning on Display Screen Equipment (DSE) health and safety in the workplace.

This module is designed to give you an overview of good DSE practice at work, and by the end of the module you will be able to:

• Explain what DSE is and why it is important
• Identify the risks of using DSE
• Set up your workstation and influence your working environment to minimise risk
• Be proactive about monitoring risk

The majority of public sector employees work in an office setting, so we will focus on this environment during the module.

This course will explain what is meant by effective writing. It explains its importance in the workplace and how it can benefit both your business and your customers.

You will learn how to organise your ideas so you that you can produce an effective, well-written and persuasive business letter.

It will also equip you with the tools you need when using emails, telephone and letters and when to decide which one might be the most appropriate depending on the situation.

The course also focuses on the importance of Plain English and its principles when putting together any written document.

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Write a concise and interesting paragraph here that explains what this course is about

Welcome to this e-learning module on Emotional Intelligence.

By the end of the module you will:

• ·Know what is meant by Emotional Intelligence (EI)
• ·Understand how EI can increase your emotional self-awareness
• ·Understand how EI can help you work with others
• ·Appreciate how you can use EI to bring improvements in team relationships and performance
• ·Have a checklist of what you intend to do differently in your work and daily life to benefit from EI.

Equality and Diversity (E&D) is more important than ever, with new laws giving public services specific duties to promote equality and diversity in their workforces and in their local communities.

This interactive course will help you to understand the importance of E&D in the workplace. It covers legislation, policies and procedures, their impact on employees and services and how it applies to both the organisation and individuals.

The course also covers E&D barriers that may exist in the workplace.

Write a concise and interesting paragraph here that explains what this course is about

Write a concise and interesting paragraph here that explains what this course is about

Welcome to your learning on fire safety in the workplace.

This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire alarm and describing types of fire-fighting equipment and how to use them.

The majority of public sector employees work in an office setting, so we will focus on this environment during the module.

This course was produced in association with the LGA and aims to help local authorities in their efforts to comply with the Freedom of Information Act

In this course, we will:

• Introduce the FOI Act and the benefits of implementing it
• Outline the role and responsibilities of officers and councillors under the FOI Act
• Enable councils to prepare for implementation of the FOI Act
• Demonstrate how to manage information and handle requests for information
• Convey the customer perspective and expectations of FOI

This course was produced in association with the LGA and aims to help local authorities in their efforts to comply with the Freedom of Information Act

In this course, we will:

• Introduce the FOI Act and the benefits of implementing it
• Outline the role and responsibilities of officers and councillors under the FOI Act
• Enable councils to prepare for implementation of the FOI Act
• Demonstrate how to manage information and handle requests for information
• Convey the customer perspective and expectations of FOI

Welcome to the Healthy Lifestyles module. 

A healthy lifestyle can have many benefits in terms of your physical and mental well-being. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

By implementing some of these changes now you will reap the benefits in years to come.

This module is designed to give you an insight into the purpose of local government, how it operates, who it involves and how it came about.

It is especially useful for those who are in their first job or who have moved to us from the private sector and will give a good overview of how the organisation works.

Did you know that failing to make reasonable adjustments for disabled people could mean we are acting unlawfully? This could result in a court case, a fine and negative publicity for the Council.

This short e-learning guide will explain when and why adjustments are sometimes necessary. It will help you to provide the best possible service to customers with disabilities.

This course aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.

Welcome to your learning on good manual handling practice at work. By the end of the module you'll be able to:

Give examples of common manual handling injuries and how they're caused

Identify manual handling risks to yourself and your colleagues

Determine and act on the best way to lift and move items around the office

The examples used in the module focus on an office environment but will apply to most work settings. If you work in an environment where special rules apply for good manual handling practice, ask your manager for additional training.

1 in 4 of us will experience mental illness at some point which means it is likely you know someone who is currently experiencing problems. Would you know how to spot the tell-tale signs of someone who is stressed or depressed and would you know where to get help?

This module aims to raise your awareness of mental health issues and will look at some of the more common problems as well as the causes of mental health illness, stigma and discrimination and where to access help and support.

This module looks at how you can write good minutes for your meetings. There are also courses available which focus on Managing Meetings and Effective Writing which may be of use to you.

This course should be completed by all newly elected Members.

This course should be completed by all newly elected Members.

This course should be completed by all newly elected Members.