MiPod

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

The aim of this module is to help you understand and prepare for your PDR so that you get the most out of it.

After completing this module you will be able to:

• Describe what a PDR is
• Explain why a PDR matters to you, your manager and the Council
• Describe the process and your role in it
• Know how to prepare for your PDR
• Make a full contribution to the PDR meeting and recognise SMART objectives and their benefits
• Know what activities to undertake to follow up on your PDR

This module is intended to be a basic introduction to different religions. Religions can be complex and this guide is not intended to be a definitive guide to different religions, but a useful tool for staff in their day to day work.

By the end of this module you should gain a better understanding of:

• what it can be like to have autism
• the key facts about autism
• the triad of impairment
• how sensory information can provoke unusual reactions
• how to interact with people with autism

This course has been set up for all staff in the Contact Centre. It pulls together all relevant learning so that it can be easily accessed for Thursday morning training sessions.

You can of course access all the learning that is available on MiPod if you feel there are other areas you wish to develop.

This course is aimed at all managers who carry out Staff Development Reviews (SDR) with their staff. All managers must undergo training before they carry out an SDR. This training can take 2 forms, you can complete this e-learning course or attend the in-house course held once a year in the training room. This piece of e-learning is also intended as a refresher tool for those who have previously completed the in-house course.

This course is aimed at all staff and Members within Preston City Council. It is an introductory session to explain about risk and why it is important nowadays to any organisation.

This course is aimed primarily at customer facing staff who may come into contact with angry or difficult customers during the course of their day. It equips staff with the basic tools to calm a hostile situation and try to resolve the problem.

This course will act as a guide for all employees who will have a Staff Development Review (SDR). It will explain what an SDR is, what to expect during the meeting and how to prepare for it.

This course will explain the terms used within the Act and outlines the main principles of it. You will gain an overview of the rules when it comes to processing sensitive information and what rights the public have with regards to the information you hold on them.

The links between Data Protection Act and Freedom of Information are also outlined within the course.

This module has been created from content used in a long-running training course on plain English.
There a number of exercises in the module, based on real examples taken from the Plain English Campaign's website.

This module's main focus is to outline the basics of plain English. By the end, you will have:

• been introduced to plain English
• had a change to practice writing plain English

This module provides an overview of The Bribery Act 2011 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

We have a commitment to invest in staff skills and qualifications for work. This means you could be supported to attain an NVQ, Certificate, or Apprenticeship at Level 2/3, or become confident in maths and English. Functional maths and English skills are essential to working life and you will have the opportunity to gain a nationally recognised qualification.

The aim of this module is to give you some tips and tools on how to manage your time more effectively which can benefit both your work and home life.

Some people may ask "Why Time Management"?

Well if you could use the time you had in a better way to achieve your personal and professional goals.............wouldn't you want to give it a go?

The concept of Easy Read came from making documents accessible for people with learning disabilities.

However, we can use this concept more widely to make our public documents clear and understandable for all our customers, including those who may find reading difficult or where English is not their first language.

This course will explain what is meant by effective writing. It explains its importance in the workplace and how it can benefit both your business and your customers.

You will learn how to organise your ideas so you that you can produce an effective, well-written and persuasive business letter.

It will also equip you with the tools you need when using emails, telephone and letters and when to decide which one might be the most appropriate depending on the situation.

The course also focuses on the importance of Plain English and its principles when putting together any written document.

This course will look at the different types of deafness, the sort of myths that surround deafness and identify the ways in which deaf people communicate.

It will also cover the areas of support available to you if you need to communicate with a deaf person.

This module is intended to be a basic introduction to different religions. Religions can be complex and this guide is not intended to be a definitive guide to different religions, but a useful tool for Members in their day to day work.

Most of us find the thought of giving a presentation rather nerve-wracking. But if this describes you then don't worry!

You can develop good presentation skills, and this module tells you everything you need to know in order to get it right - from recognising the type of presentation you need to deliver through to combating last minute nerves and dealing with unexpected hitches.

This course aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating people, so it is important to know when to hold them and how to structure them.

This module is aimed at anyone who needs to effectively lead a team. It will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance.

It suggests techniques to enable you to establish a team purpose, build team spirit, improve team performance and then assess your own performance as a leader.

This module is designed to give you an insight into the purpose of local government, how it operates, who it involves and how it came about.

It is especially useful for those who are in their first job or who have moved to us from the private sector and will give a good overview of how the organisation works.

This module is designed to give you an insight into the purpose of local government, how it operates, who it involves and how it came about.

It is especially useful for those who are in their first job or who have moved to us from the private sector and will give a good overview of how the organisation works.

Fraud is a crime that is increasing in both the public and private sectors. In Local Government, it is becoming more complex as a result of the increased use by Authorities of partnerships, outsourcing and new technology.

This course responds to these changes by providing people who complete the course with an awareness of the key aspects of Fraud and Corruption.

This course is aimed primarily at those staff who deal directly with the public and therefore may come into contact with people who are deaf or hard of hearing.

It will look at the different types of deafness, the sort of myths that surround deafness and identify the ways in which deaf people communicate.

It will also cover the areas of support available to you as staff who may need to communicate with a deaf person.

After completing this module you will be able to:

• Identify potential dangers to yourself and your colleagues
• Set up and use your workstation correctly
• Discuss the concept of personal health and safety
• Outline your organisation's Health and Safety policies

This course will act as a good overview for those who have completed the Health & Safety Induction and require refresher training.

Equality and Diversity (E&D) is more important than ever, with new laws giving public services specific duties to promote equality and diversity in their workforces and in their local communities.

This interactive course will help you to understand the importance of E&D in the workplace. It covers legislation, policies and procedures, their impact on employees and services and how it applies to both the organisation and individuals.

The course also covers E&D barriers that may exist in the workplace.

Equality and Diversity (E&D) is more important than ever, with new laws giving public services specific duties to promote equality and diversity in their workforces and in their local communities.

This interactive course will help you to understand the importance of E&D in the workplace. It covers legislation, policies and procedures, their impact on employees and services and how it applies to both the organisation and individuals.

The course also covers E&D barriers that may exist in the workplace.

Information is vital to all of us in our work and we are all responsible for protecting the information that we use. This e-learning will help you think about some of the situations you may face, and how you must take responsibility for using information safely.

Level 1 is designed for all staff and will provide you with a comprehensive guide to why information is so important, the risks to its safety, and what you can do to protect it. It should take you about 1 hour 20 minutes to complete, including the assessment.

Preston City Council have available a piece of software called Touch Typist that enables employees to practice their typing skills to improve speed and accuracy.

The aim of this module is to give you an understanding of what the Policy & Performance section does and how it relates to the council as a whole.

You will cover the following topics in this module:

• What is Policy & Performance?
• What is Business Improvement?
• Our Corporate Plan
• Our priorities and how they are chosen?
• How we monitor performance? (internally and externally)
• Supporting continuous development

This area provides information and advice for those people who are at risk of redundancy.

It may be that you need some assistance in looking for new employment, or that you are considering early retirement and would like some information regarding retirement planning.

It pulls together information you may need regarding developing your career, polishing your CV, completing application forms, interview skills and searching for jobs. It also covers pensions, volunterring opportunities and finances in retirement.

This course aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.

This course aims to refresh your chairing skills and ensure your meetings are well structured and productive. Meetings serve valuable functions, from resolving issues to motivating employees, so it is important to know when to hold them and how to structure them.

This course is aimed all those staff who work within catering. It will give them an Induction into the working practices of the section and covers essential information such as Food Hygiene, Licensing Law and Customer Care.

This course is aimed at all staff within Preston City Council. It is an introductory session to explain about risk and why it is important nowadays to any organisation.

This course is designed for all new starters to give an overview of the organisation. It explains the structure, the services it provides and the potential for development and training for employees.