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Write a concise and interesting paragraph here that explains what this course is about

 

 

 

Welcome to this e-learning module on safeguarding and child protection for staff who work outside of Social Services.

Learn how to recognise when a child may be suffering from abuse and what you can do to keep children safe

This module will ensure that staff have the basic knowledge to be able to identify children and young people at risk of child sexual exploitation, and the behaviours of potential offenders.

Whilst there is an appreciation that most Preston City Council staff have limited contact with children/young people in their work. It is still important that you are aware of the risk factors and what can be done to minimise these risks.

 

 

 

This module sits alongside the Facilitation & Conflict Resolution workbook as part of the LGA's community leadership offering for Local Councillors.

It will provide you with an understanding of the principles behind Facilitation & Conflict Resolution and the importance of this in the community you serve.

Specifically the course will cover:

  • What is Community Conflict
  • Addressing Conflict
  • Resolving Disputes

This module sits alongside the Handling Complaints for Service Improvement workbook as part of the LGA's community leadership offering for Local Councillors.

It will enable you to process complaints effectively and use data about complaints to inform and influence change for the people you represent.

Specifically the course covers:

  • Being equipped to handle complaints
  • Your role in the complaints process
  • The complaints process
  • Your role in service improvement

You may have been recently elected as a Councillor, or you may have been in the role for a while.

Whatever your situation, this module aims to prompt you to think about your ward and challenge your current approaches to see if you can make improvements.

Specifically, the course will cover:

  • The role of ward Councillor
  • Community Leadership
  • Understanding your ward
  • Representing local voices
  • Communicating & Influencing
  • Managing casework

This module provides an overview of The Bribery Act 2011 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

General Data Protection Regulation (GDPR) is an updated piece of legislation that will set new standards for protecting general data.

The legislation will apply from 25 May 2018 and this suite of five short modules is designed to give you an overview of what you need to do to become GDPR compliant.

A Learning Manager is someone who takes responsibility for their own learning through:

  • Continuous professional development
  • Reflecting on their own behaviour and the impact it has on people around them
  • Actively seeking feedback from other people to help them improve their performance

Throughout this course you will learn how you can become an effective Learning Manager and improve your performance at work.

By the end of this module you should gain a better understanding of:

  • what it can be like to have autism
  • the key facts about autism
  • the triad of impairment
  • how sensory information can provoke unusual reactions
  • how to interact with people with autism

The aim of this module is to give you some tips and tools on how to manage your time more effectively which can benefit both your work and home life.

Some people may ask "Why Time Management"?

Well if you could use the time you had in a better way to achieve your personal and professional goals.............wouldn't you want to give it a go?

The aim of this module is to give you some tips and tools on how to manage your time more effectively which can benefit both your work and home life.

Some people may ask "Why Time Management"?

Well if you could use the time you had in a better way to achieve your personal and professional goals.............wouldn't you want to give it a go?

This course will provide you with the skills to produce effective information for the web. It will also explore some basic legal and accessibility issues around web content.

This course will provide you with the skills to produce effective information for the web. It will also explore some basic legal and accessibility issues around web content.

This course will provide you with the skills to produce effective information for the web. It will also explore some basic legal and accessibility issues around web content.

This module provides an overview of The Bribery Act 2010 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This module provides an overview of The Bribery Act 2010 and explain how it affects employees, councillors and Preston City Council as a whole.

It will also cover how to report acts of bribery if you have suspicions that it may have occurred.

This offers an introduction to the Prevent duty, and explains how it aims to safeguard vulnerable people from being radicalised to supporting terrorism or becoming terrorists themselves.

This is introductory training. It will provide an important foundation on which to develop further knowledge around the risks of radicalisation and the role that you can play in supporting those at risk.


This module is aimed at all staff who have contact with our customers. It will look at the implications of good and poor customer care, the importance of customer service standards, how to deal with customers face-to-face, on the telephone, by letter and by email as well as the importance of taking responsibility for meeting customers' needs. The 3rd module also includes Dealing with Difficult Customers

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