This course will explain what is meant by effective writing. It explains its importance in the workplace and how it can benefit both your business and your customers.
You will learn how to organise your ideas so you that you can produce an effective, well-written and persuasive business letter.
It will also equip you with the tools you need when using emails, telephone and letters and when to decide which one might be the most appropriate depending on the situation.
The course also focuses on the importance of Plain English and its principles when putting together any written document.
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