MiPod

Handling Complaints

Handling Complaints will enable you to process complaints effectively and use data about complaints to inform and influence change for the people you represent.

Specifically the course covers:

• Being equipped to handle complaints
• Your role in the complaints process
• The complaints process
• Your role in service improvement

Health & Safety at Work

After completing this module you will be able to:

• Identify potential dangers to yourself and your colleagues
• Set up and use your workstation correctly
• Discuss the concept of personal health and safety
• Outline your organisation's Health and Safety policies

This course will act as a good overview for those who have completed the Health & Safety Induction and require refresher training.

Health and Safety Induction

This course is designed for new starters to the Council and will provide an overview of Health & Safety in the workplace.

It explains some of the main points that you need to be aware of when starting work. It also provides some brief details of a wide ranging set of issues including health and safety legislation, fire safety and risk assessments.

Healthy Lifestyles

Welcome to the Healthy Lifestyles module. 

A healthy lifestyle can have many benefits in terms of your physical and mental well-being. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

By implementing some of these changes now you will reap the benefits in years to come.