MiPod

Easy Read

The concept of Easy Read came from making documents accessible for people with learning disabilities.

However, we can use this concept more widely to make our public documents clear and understandable for all our customers, including those who may find reading difficult or where English is not their first language.

Effective Writing

This course will explain what is meant by effective writing. It explains its importance in the workplace and how it can benefit both your business and your customers.

You will learn how to organise your ideas so you that you can produce an effective, well-written and persuasive business letter.

It will also equip you with the tools you need when using emails, telephone and letters and when to decide which one might be the most appropriate depending on the situation.

The course also focuses on the importance of Plain English and its principles when putting together any written document.

Email Stress

Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. Once you have completed the course you should be able to manage email more effectively and help reduce stress levels across your organisation

Emotional Intelligence

Welcome to this e-learning module on Emotional Intelligence.

By the end of the module you will:

• Know what is meant by Emotional Intelligence (EI)
• Understand how EI can increase your emotional self-awareness
• Understand how EI can help you work with others
• Appreciate how you can use EI to bring improvements in team relationships and performance
• Have a checklist of what you intend to do differently in your work and daily life to benefit from EI.

Equality & Diversity

Equality and Diversity (E&D) is more important than ever, with new laws giving public services specific duties to promote equality and diversity in their workforces and in their local communities.

This interactive course will help you to understand the importance of E&D in the workplace. It covers legislation, policies and procedures, their impact on employees and services and how it applies to both the organisation and individuals.

The course also covers E&D barriers that may exist in the workplace.